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Need help?

Email us. A real person reads every message, usually within a day.

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Write to us

Bug, wrong ingredients, missing product, billing: anything.

karahan.harunn@gmail.com

Common questions

Scanning

A product isn't found. What now?
Tap Scan ingredient label and take a photo of the ingredient list. You still get a score, and we add the product in a later update.
The ingredients look wrong.
Scan the label again in good light, or email us the barcode and we'll fix it.
How is the score worked out?
In the app, go to Settings → About Glow Skin → How are products scored? It lists every rule.

Premium

What's free and what's Premium?
Scanning, the ingredient score and all tags are free. Premium adds your skin match, the Shelf score and conflict warnings.
How do I cancel?
iPhone Settings → your name → Subscriptions → Glow Skin → Cancel. Premium stays on until the period ends.
How do I restore a purchase?
Tap Restore Purchases on the paywall or in Settings → Membership, using the same Apple ID.
Can I get a refund?
Refunds go through Apple at reportaproblem.apple.com.

Privacy

What leaves my phone?
Your scans, shelf and skin profile stay on your phone. We send anonymous usage stats and, for products missing from our list, the barcode and ingredient text. See the Privacy Policy.
If I delete the app, is my shelf gone?
Yes. Everything is stored on this phone only. Premium comes back with Restore Purchases.